Reference

gelastogel Privacy Policy for Your Account Data

Our Privacy Policy explains how gelastogel handles the account, wallet and device details you provide when you use DANA, OVO, GoPay or QRIS.

Account clarityWallet dataDevice controlsPolicy requests
gelastogel gelastogel Privacy Policy for Your Account Data
CONTACT ROUTES

Ask About Privacy Through Your Account

A privacy question should have a clear route, especially when it concerns login or wallet status.

Account support Open the support path after login and ask for a Privacy Policy request.
Wallet question For DANA, OVO, GoPay or QRIS records, name the rail and approximate transaction reference.
Access concern If a sign-in or phone verification issue affects your privacy request, tell us the…
DATA PRACTICE

Six Privacy Checks Behind Your Account

Our handling process follows the practical steps you meet during account use: collection at sign-in, wallet matching at payment, security checks on unusual access and retention for a…

Account records

We may hold your name, phone number, login details and verification status so we can provide account access.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us reconcile payment status.

Cookie choices

Cookies and similar records may keep your session active, remember a selected setting or help us understand an account error.

Device security

We may record device type, browser details, connection markers and sign-in time to spot unusual access.

Retention period

We retain account and transaction records only while they support service administration, security checks, dispute handling or legal duties.

Change requests

Ask us to correct account details, explain a data use or assess removal through account support.

Privacy Policy Answers For Indonesian Accounts

These answers address the Privacy Policy questions we expect before you open an account or connect an Indonesian wallet. Each response focuses on data access, payment records, device checks and the route for requesting help.

It covers account details, phone verification, payment references, cookies, device records, security checks, retention and privacy requests connected with gelastogel account access where local law permits.

We use your phone number for account identification, verification and access support. It can help us confirm ownership before discussing account data or changing details after a sign-in problem.

Yes. The Privacy Policy covers transaction references and payment status connected with DANA, OVO, GoPay and QRIS. We use these details to match account activity, not to request your wallet password.

We may use device type, browser details, connection markers and sign-in time to protect your account and investigate access errors. A new device can lead to an ownership check before changes are made.

You can request a correction through account support after login. Tell us which account detail is wrong and provide the relevant account step; we verify ownership before updating the record.

We keep payment and account records while they are needed for reconciliation, security, disputes or legal duties. A completed withdrawal or bank transfer may therefore remain recorded after the account is inactive.

Use the account support path and identify your request as a Privacy Policy question. Mention the affected account step, device or payment rail, but do not send a wallet password or public message.